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Guide for school families

How to authorize your child's pickup with a photo QR pass when you cannot go yourself, and how the school verifies the handover at the gate.

For schools, ArmorPass answers a daily and sensitive question: who am I allowed to hand this child to? The answer is a QR pass that you generate from the app and that carries the photo of the person authorized to pick the child up. The school scans that pass at the gate, sees the photo, compares it with the person standing there, and only then releases the child.

How authorized pickup works

  1. You know you cannot pick up your child, or that someone other than you will.
  2. You create the pass in the app: the authorized person's name and photo.
  3. You send the pass to that person by message.
  4. At dismissal time, the person shows the pass at the gate.
  5. The school staff member scans the code, sees the name and photo of the authorized person on screen, confirms they match the person present, and hands over the child.
  6. You receive a notification that your child was picked up, with the time.

The photo is the key part: the code alone is not enough, because a code can be forwarded and a face cannot. That is why the school always matches the photo against the person.

Create the pickup pass

To create an authorized pickup pass:

  1. Open the app and go to the passes section.
  2. Choose pickup pass or exit authorization.
  3. Type the full name of the person who will pick up your child.
  4. Add a recent photo of that person, facing forward and well lit. The photo is shown at the gate at the moment of handover.
  5. Set the validity: today only, or a date range if this person will pick up several times.
  6. Review the summary and send the pass to the person.

It is best to create it with reasonable lead time and to let the school know through the channels you already have agreed, following the school's internal procedure.

What the authorized person needs

Nothing but their phone. The pass arrives as a link, opens without installing anything, and shows the QR code with the name. If the person has no phone or ran out of battery, speak directly with the school: the procedure for that case is defined by the school itself, and ArmorPass lets gate staff look up the pass by the child's name and verify the photo on screen.

What the school sees when scanning

On scanning, the gatehouse app shows the authorization record: the child's name, the authorized person's name and photo, who created the pass, and the date and time of the scan. The staff member confirms the person in front of them is the one in the photo and confirms the handover. It goes on record: who picked the child up, who authorized it, and at what time.

Usage recommendations

  • Use a clear, current photo. An old or dark photo slows down verification at the gate.
  • For people who pick up every day (a grandparent, for example), set a date range instead of creating a daily pass.
  • If the person who was going to pick up changed, void the previous pass and create a new one. Never reuse a pass for a different person.
  • Talk about this with your children: they should know they only leave with people who hold a pass, and that if they are unsure, they should ask their teacher.

Notifications and peace of mind

Every time the school scans one of your child's passes, you get a notification on your phone with the time. If you receive a notification for a pickup you did not schedule, contact the school right away: it may be a pass created by another authorized guardian, and the school can review the complete handover record.

Everyday questions

Can I create the pass from work?

Yes. The app works with your account details, not from a school computer. You can create the pass from wherever you are.

Who can create passes for my child?

The people the school has registered as authorized guardians for that child. If you believe someone was listed by mistake, ask the school to review the list.

Does the pass work for anything besides dismissal?

Each school defines its uses. The usual case is pickup at dismissal; some schools also use it to authorize early departures during the school day. Ask your school how they have it set up.

If something does not go as expected when creating or showing the pass, check the troubleshooting guide.