Documentation and help
Everything you need to use ArmorPass: guides by role, feature guides and fixes for common issues. Pick your starting point.
Who are you?
I am getting startedWhat ArmorPass is and how to use it from zero.I live in a condominiumVisitor passes, FastPass, notices and reservations.I am a school familyAuthorized child pickup with a QR pass with photo.I work at the gateScanning passes and the entry log.I manage the propertyWeb panel: residents, passes, notices, PQRS and payments.I resell ArmorPassProperty portfolio and super resellers.
Getting started
Role guides
Resident guideHow to use the ArmorPass resident app: activate your account, invite visitors with QR passes, receive announcements, book common areas, and talk to the administration.Guide for school familiesHow to authorize your child's pickup with a photo QR pass when you cannot go yourself, and how the school verifies the handover at the gate.Gatehouse guard guideHow to scan QR passes from the ArmorPass gatehouse app, what each scan result means, and how the entry log is kept.Administration guideHow a condominium or school administration manages residents and units, approves sign-ups, publishes announcements, sets up common areas, answers complaints, reviews receipts, and controls the chat.Reseller guideWhat an ArmorPass reseller does, how to onboard a condominium or school, what you can see of the communities in your portfolio, and how to work with your super reseller.
Features
QR passes for visitorsHow to create a QR pass for a visitor, how to share it, what the visitor sees on their screen, what happens at the gatehouse when the code is scanned, and how a single-use pass differs from a group pass.FastPass for frequent visitorsHow to create a FastPass for recurring visitors such as household staff, delivery drivers and service providers, how to limit its days and hours, and how to revoke it when it is no longer needed.Condominium noticesHow the administration publishes condominium notices, how they reach residents, the difference between an informational notice and an urgent one, and where to check the history.Common area bookingsHow to book common areas such as the event room, barbecue area, court or gym: schedules, available time slots, automatic approval or administration approval, and booking statuses.Resident surveysHow the administration creates a resident survey, how you answer it from the app, and how the results are read, with the deadline and the participation rate in view.PQRS: requests, complaints and claimsHow to file a request, complaint or claim with a tracking number, how the administration handles it, and how you follow the status through to the response, in the full back-and-forth.Maintenance payment receiptsHow to check your maintenance receipts in the app, how to upload your proof of payment, and how the administration reviews and reconciles it until it is applied to the period.Chat with the administrationHow the chat between residents and administration works, with the history kept on record, and how it switches between open community mode and administration and security only mode.