Skip to content

Maintenance payment receipts

How to check your maintenance receipts in the app, how to upload your proof of payment, and how the administration reviews and reconciles it until it is applied to the period.

The payments section gathers your maintenance receipts and the condominium's other charges, month by month: how much corresponds to your unit, what period each receipt covers, and where your payment stands. And when your condominium has it enabled, it is also where you upload your proof of payment for the administration to review and mark it applied, with no photos over message groups and no manual checking.

What you find in the payments section

  • Your receipts, month by month, with the period, the amount and the status of each one: pending, under review or paid.
  • The breakdown where it applies: maintenance, common areas, additional charges or discounts for the period.
  • The option to download each receipt, useful to present it wherever it is requested or to keep your own records.

If an amount does not add up, first check the receipt's breakdown and the period's notices on the notices board: extraordinary charges are usually announced there. If it still does not add up after reviewing it, raise it as a PQRS so there is a formal record.

How you upload your proof of payment

When your condominium has proof-of-payment review enabled, the flow goes like this:

  1. Make your payment through the channel your administration indicates: transfer, deposit or the means the condominium has arranged.
  2. Go to the payments section and open the receipt for the period you paid.
  3. Tap upload proof and attach the screenshot or file of the payment confirmation.
  4. Send it. The receipt goes into review status, visible to you and to the administration.

Tips so the review is quick: upload the complete proof, where the amount, the date and the transaction reference are visible; upload it as soon as you pay, not at the end of the month; and one proof per receipt, so each period is reconciled with its own payment.

How the administration reviews

On the administration's side, each uploaded proof arrives at their panel for review:

  1. The administration opens the proof and matches it against the payment received: amount, date and transaction.
  2. If everything adds up, they mark the receipt as paid. The status changes in your app and the receipt is applied to the period.
  3. If something does not match, for example a partial amount or an unreadable proof, they tell you through the receipt itself or the chat, and you can upload the corrected proof.

This back-and-forth leaves a record on both sides: you see where each receipt stands, and the administration has the proof associated with the period, which makes the end-of-month reconciliation easier.

Receipt statuses

  • Pending. The period is open and the administration has not registered your payment yet.
  • Under review. You uploaded your proof and it is waiting for verification.
  • Paid. The payment was verified and applied to the period.

The statuses shown here are the usual ones in the flow; your administration may handle an additional one according to their practice, for example for partial payments or payment plans.

Frequently asked questions

Can I pay from the app? It depends on what your condominium has arranged: the payments section always shows your receipts and, when enabled, the proof-of-payment review. The payment method is indicated by the administration on each receipt.

I already paid, why is my receipt still pending? Because the administration has not verified the payment yet. Upload your proof to speed up the review; until you do, the status does not change.

I uploaded the proof and it was rejected, what do I do? Check the reason you were given: the most common is that the proof is hard to read or the amount does not match. Fix it and upload it again.

Where do I find my receipts from previous months? In the payments section, month by month, with the option to download each one.

Can I see the receipts if I am a tenant? It depends on how the administration registered the unit and who they associated the payments with. Check with your administration whether your account should see the receipts or only the owner.