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Resident surveys

How the administration creates a resident survey, how you answer it from the app, and how the results are read, with the deadline and the participation rate in view.

When the condominium has to decide something with residents, changing a rule, approving a project, choosing a provider, a formal survey is worth more than a show of hands at the gate. ArmorPass brings surveys into the app: the administration creates them, residents answer in a couple of taps, and the results stay on record, with who voted and when, if the consultation allows it.

This guide covers the three parts: creating, answering and reading results.

When to use a survey

A survey works for consulting on something concrete with clear options: whether the gym project is approved, which day the pool closes for maintenance, whether the extra security service is hired. If the matter is a personal annoyance or a request from your own unit, it does not go through a survey but through a PQRS or the chat with the administration.

How the administration creates a survey

  1. From their panel, the administration opens the surveys section and taps new survey.
  2. They write the question clearly and neutrally, with the minimum context needed to answer it: what is being decided and what each option implies.
  3. They define the answer options. Closed questions, with fixed options, get more answers and are easier to count than open ones.
  4. They set the deadline to respond.
  5. They publish the survey. It reaches residents as a notification and stays visible in the surveys section of the app until it closes.

Before publishing, it is worth testing the survey by reading it as a resident: is the question understood without extra context, do the options cover the reasonable cases, and is no answer being hinted at in the wording.

How you answer as a resident

When a survey is open you see it in the surveys section of the app, and its publication reaches you as a notification.

  1. Open the survey and read the question and the options.
  2. Mark your answer. If the survey allows it, you can choose more than one option or write a comment.
  3. Send it. Your answer is recorded against your unit and you can no longer change it, so the result is trustworthy.

Each survey shows whether it has a deadline. If you want to take part, answer before it closes: past the deadline the survey closes and takes no more answers. If the topic does not interest you, simply do not answer; participation stays in view and the administration decides what to do with that fact.

How the results are read

When the survey closes, the administration sees the consolidated results from their panel:

  • The count per option: how many chose each alternative and what percentage it represents of those who took part.
  • The participation: how many units answered out of the condominium total. It is the missing piece in any hand-raising vote and it defines how much weight the result carries.
  • The timing detail: when the answers came in, which shows whether the result was settled early or moved until the close.

If the consultation is sensitive, the administration can configure the survey so answers are consolidated without identifying individual units, like a secret ballot in a meeting. How much detail of the results is shared with residents is the administration's call, and they usually publish the final outcome in a notice.

Best practices

  • One survey, one decision. Mixing two topics into one question forces half-yes answers.
  • Options that exclude each other and cover the ground, or an explicit abstain option.
  • A realistic deadline: too short lowers participation, too long and people forget about it.
  • Publish the result when it closes. Answering and never learning what was decided discourages the next round of participation.
  • For decisions that the rules require to go through a meeting, the survey is input, not a replacement for the formal vote.

Frequently asked questions

Can I change my answer? No. Once sent it is recorded, like a vote, so the count is trustworthy.

Can I answer if I am a tenant and not the owner? It depends on how your administration registered the unit. If your account is active on the unit, you can answer the surveys that reach it.

Does the administration know who answered what? They see the results consolidated by unit. If the survey was configured as reserved, the answers are grouped without identifying each unit.

Can I propose a survey? Yes, raise it on the chat or through a PQRS with the question and the options you would propose.